In an email to Gould following a comprehensive complaint, an APO staff member acknowledged the Customer Service Charter had been breached and offered Gould an apology. “You have raised a number of issues in your email that speak to issues of training, diversity awareness and customer service across our organisation. It is clear from our dealings with you, that we did not manage these issues well,” he wrote.
Continue reading at: This Gay, Married Woman Was Told Her Relationship Isn’t Even De Facto At The Passport Office – BuzzFeed News (Source)
Listening to Lesbians 